नगर निगम मथुरा वृन्दावन

Last Updated: 27/12/2025

1. About Mero Mathura

Mero Mathura is an official citizen service application for residents of Mathura. The app helps users to:

• Register civic complaints
• Access citizen services
• Pay property/house tax
• Find nearby public places such as temples, toilets, hospitals, schools, ATMs, and EV charging stations

2. Information We Collect

We collect only the information required to provide government services.

Personal Information

• Name
• Mobile number
• Gender
• Profile photo (optional)
• Complaint details, photos, and remarks

Location Information

With your permission, the app may access your location to capture complaint locations and show nearby public facilities.

🚫 Location is used only when the feature is active and is not tracked in the background.

Camera and Storage

• Camera – to upload photos for complaints
• Storage – to upload or save documents

🚫 Access is taken only after your permission and used only for that purpose.

3. How We Use Your Information

• Provide citizen services
• Register and resolve complaints
• Communicate important service updates
• Improve app functionality

🚫 We do not show ads and do not use your data for advertising or marketing.

4. Information Sharing

Your information may be shared only with the Municipal Authority.

We do not sell, rent, or share your personal data with private companies for commercial use.

5. Data Security

We use reasonable security measures to protect your information. However, no system is completely secure, and users should keep their login details safe.

6. Data Retention

Data is stored only as long as required for providing services or as required by Municipal Authority.

7. User Choices

• Update your profile information

8. Children’s Privacy

This app is intended for general public use. We do not knowingly collect personal data from children below 16 years.

9. Third-Party Links

The app may contain links to other government websites. We are not responsible for the privacy practices of those websites.

10. Contact Us

Mero Mathura App Support
📧 Email: nn-mathuramt@up.gov.in
📞 Mobile: 8218996301
🏢 Office: District / Municipal Administration, Mathura

11. Changes to This Policy

This Privacy Policy may be updated from time to time. Continued use of the app means you agree to the updated policy.